Customer Help Desk
How Can We Help You?
Find answers to frequently asked questions regarding islandwide shipping, showroom Click & Collect, returns, and warranties, or speak directly to our technical consultants.
Islandwide Delivery
Reliable delivery direct to your site or doorstep across Sri Lanka. Free delivery on orders over Rs. 50,000.
Click & Collect in 2 Hours
Order online and pick up free of charge from any of our 6 showrooms in Colombo, Nawala, Kandy, Negombo, Galle, or Kurunegala.
30-Day Hassle-Free Returns
Full return policy within 30 days for unused boxed tiles and uninstalled sanitaryware in original packaging.
Frequently Asked Questions (FAQ)
In-stock items are dispatched from our central warehouse within 24 hours. Deliveries within Western Province typically arrive in 1-2 business days, while islandwide deliveries take 2-4 business days.
Select "Showroom Click & Collect" and choose your preferred Ceravo showroom during checkout. Our team prepares your order within 2 hours, and you will receive an SMS and email notification with your pickup code.
Yes, intact and undamaged boxes of standard tiles can be returned within 30 days of purchase with your invoice or order number for an exchange or refund.
Yes, our Nawala Flagship and Colombo 03 Design Studios have in-house architectural consultants who provide 3D renders, tile quantity estimates, and plumbing layout reviews free of charge.
Need Professional Guidance or Contractor Quotes?
Our customer support team is available Monday to Saturday from 8:30 AM to 7:00 PM.
+94 11 288 9000
info@ceravo.lk
No. 245, Nawala Road, Nawala, Sri Lanka